Where Your Listing Media Goes: A Delivery-Day Playbook
What to download from the Aryeo portal, what to skip, and exactly where each piece belongs. Charlotte (Canopy MLS) and Raleigh / Durham (Doorify MLS) covered.
You got the email. The Aryeo portal is open. There are 90+ photos, two videos, floor plans, a 3D tour, branded and unbranded property websites, and possibly a GLA report. Here is exactly what to grab and where it goes.
Photos: download Web / MLS Quality, not Print
Two options in the portal: Web / MLS Quality and Print Quality.
- Web / MLS Quality is what you want 90% of the time. Pre-optimized for MLS, fast to upload, never rejected for file size. Use it for MLS, your website, social, and email blasts.
- Print Quality is full-resolution. Only needed for direct-mail postcards, magazine ads, or printed brochures.
Click “Download Images” at the top of the Images section to grab the full batch as a zip. For social, pick 8 to 12 highlights: exterior, kitchen, primary bedroom, one virtual twilight if you have it.
Videos: MLS vs social
Every listing gets two videos, each in two music versions:
- MLS Video (16:9, 90 seconds to 3 minutes). Slower, covers every room. Goes in the MLS Virtual Tour or Video field, your agent website, listing presentations, and drip emails. Share the link; you rarely need the raw file.
- Social Media Video (9:16, 30 to 60 seconds). Fast cuts, sized for Reels, TikTok, Facebook, and YouTube Shorts. Download this one and upload natively.
When uploading the social cut: keep the 9:16 ratio as-is, put text in the caption not on the video, and do not re-export through a third-party app. Re-exporting degrades quality.
Floor plans: which file goes to MLS
- Standard package: upload the B&W “no dimensions” combined image that shows all floors in one file. Cleaner thumbnail, one upload. Save the dimensioned versions for open-house flyers.
- GLA / ANSI add-on: upload the color-shaded GLA files, one per floor. If your MLS only allows one upload, use the floor with the kitchen and primary bedroom.
The ANSI Z765 floor plan post covers when the upgrade matters.
3D tour, branded website, unbranded website: what’s different
- Interactive Tour. The 3D walk-through. Use it in a dedicated “3D Tour” MLS field or embed it on your agent website.
- Property Website (branded). Full landing page with photos, video, floor plans, 3D tour, and your contact info. Share with your sphere, drop in your email signature, use as a QR code on yard signs and flyers.
- Property Website (unbranded). Same page, no agent identity. This is what most MLSes require in the Virtual Tour field.
If your MLS has one Virtual Tour field: use the unbranded property website. It covers photos, video, 3D tour, and floor plans in one link.
If your MLS has separate fields: Video URL → unbranded MLS video link. Virtual Tour / 3D → unbranded interactive tour. Property Website → unbranded property website.
MLS fields: Canopy and Doorify
Canopy MLS (Charlotte metro)
- Virtual Tour URL → unbranded property website
- Photos → Web / MLS Quality bulk, 50 image cap
Doorify MLS (Raleigh / Durham / Triangle)
- Virtual Tour URL (Unbranded) → unbranded property website
- Video Tour URL (separate field) → MLS video unbranded link
- Photos → Web / MLS Quality bulk, 50 image cap
Where everything goes, at a glance
| Destination | Photos | Video | Floor Plan | Property Website |
|---|---|---|---|---|
| MLS | Web / MLS Quality | MLS unbranded link | GLA per floor or B&W combined | Unbranded URL |
| Agent website | Web Quality | MLS video embed | Any variant | Branded URL |
| Instagram / TikTok | 8–12 highlights | Social cut (vertical) | Skip | Branded URL in bio |
| Open house flyer | Print Quality | n/a | B&W with dimensions | Branded URL as QR code |
| Email / sphere blast | Web Quality | Both versions | All variants | Branded URL |
Revisions: 2 rounds included
Covered: music swap, pacing changes, photo reorders and re-edits, reshoots for a legitimate shoot-day error.
Not covered: full video reshoot around different shots, compressing the MLS cut to a minute (that’s what the social cut is for), or changing the package after delivery.
Rule for round 1: send every change in one message. A clear bullet list turns around fast. Piecemeal requests take two to three times as long. Window is 5 days from delivery; additional rounds are billed at $95/hour.
The Aryeo dashboard
One login, every listing you’ve shot with us, accessible forever. You can pull up any past shoot, re-share the branded property website link (it never expires), check lead capture submissions from any property website, download past invoices, and grant a transaction coordinator or assistant access to a specific listing without sharing your full dashboard.
If you haven’t logged in since your first shoot, spend five minutes adding your profile photo, contact info, and brokerage logo. It populates onto every branded property website automatically.
If something isn’t working
Text or email us and we’ll send a Dropbox mirror within an hour during business hours.
Common quick fixes: try Chrome or Safari if downloads hang; download Web / MLS Quality (smaller files) if storage is tight; use the social video link on MLS instead of downloading the large MLS file.
The 60-second checklist
- Photos: Web / MLS Quality bulk zip → MLS upload. Pull 8–12 for social.
- Videos: Download social cut, post to Reels / TikTok / Stories. Drop MLS video link into your agent website and MLS.
- Floor plans: GLA per-floor (if you ordered the add-on) or B&W combined (standard) → MLS.
- Virtual tour: Unbranded property website URL → MLS Virtual Tour field.
- Branded website: Email signature, listing presentation, social bio, sphere email. QR code for yard rider and open-house flyer.
Anything else, just ask.
If you’re new to OSDT, the Seller’s Prep Checklist covers what to do before the shoot.
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